OPay gives fresh update on customers’ funds
Leading financial technology company, OPay, has reiterated its commitment to keeping customers’ funds safe.
This was disclosed on Wednesday during a courtesy visit by the media managers of OPay, Bracken Media Solutions to the Head Office of PUNCH Newspapers in Ogun State.
OPay’s Public Relations Manager at Bracken Media, Ayobami Ajenipa, said that while the company’s drive for financial inclusion was ongoing, it was determined to keep customers’ funds safe.
“For being the leader in the market, we boast of a large number; we cannot avoid that there would be complaints. Our competitors would have complaints too but by us being a major player, ours would inevitably be pronounced and somewhat blown out of proportion by the demarketing antics of our competitors.
“However, we have been releasing features that can help to secure their funds. These features are being released like the Nightguard. There is another security feature, we just released the USSD code, and these are very novel innovations that even our competitors are not yet offering. It is very novel in the space with more to come.
“For this year, OPay is focusing on security. We have a whole campaign called the Security series through which we want to reassure our customers that ‘OPay is secure, you can trust OPay’and these are what we have put in place to ensure that our customers are safe.”
Speaking further on efforts to keep customers’ funds safe, the Business Development Manager at Bracken Media, Godswill Okwuchi, said the efforts are already being made to resolve complaints as soon as possible.
On the nightguard feature, Okwuchi said “It was an algorithm push because it has been discovered that at night, a lot of funds get ‘missing’ so the ‘Nightguard’ helps a customer to double check if they want to do a transaction. We had instances of complaints both online and offline, first of all, to address the grassroots, you have to have physical offices to allow customers to see and reach us which helps to build a sense of trust and bring solutions closer to the grassroots.”
The PUNCH had earlier reported that the Managing Director of OPay, Mr Dauda Gotring, said that customers’ fund security was of great concern to the company.
“At OPay, users’ financial security is our top priority. By combining comprehensive regulatory compliance, innovative security features, and ongoing user education, we are building a digital banking ecosystem where users can transact with confidence,” he said.
During the visit, the General Manager of Digital and Publications of PUNCH Nigeria Limited, Mr Ademola Oni, maintained that the newspaper would continue to uphold professional ethics as it carries out its duties.
“We do not pander to anybody. We do not spew sentiments when we know the truth and that is why we are still standing,” he said.
Also present at the meeting were the Editor of The PUNCH, Mr Oyetunji Abioye and the Head of Digital Advert, Mrs Mary Stanley-Ubani.
