LASTMA: Lagos Unveil Customer Service Center To Enhance Traffic Management
In a significant move to enhance the operations of the Lagos State Traffic Management Authority (LASTMA), Lagos State Government has launched a 24-hour Customer Service Center, equipped with dedicated Toll-Free Hot Lines, a Walk-In Complaint Center, a Website, a Whistleblower App, and a New Department of Statistics, Research, and Data. These Centers are situated at the LASTMA headquarters.
Explaining the initiative, the special adviser to the governor on transport, Hon. Sola Giwa said Motorists can contact the Call Center via the toll-free hotlines to report incidents, request assistance, or seek information on road conditions, including updates on the activities of LASTMA personnel.
He said the center will also enable drivers to get real-time updates on road conditions and traffic advisories, enabling them to plan their routes more effectively, avoid congestion and reduce travel time. Highlighting the features of the customer support centers, the Special Adviser further explained that the whistleblower app is designed to involve everyone in the state’s traffic management.
Hon. Giwa also mentioned that a walk-in complaint center and a live interactive website (lastma.org) are available for citizens to engage with traffic management personnel, urging everyone to embrace the initiative.
Discussing the new Department of Statistics, Research, and Data, he explained that the department aims to provide a comprehensive breakdown and analysis of vehicles on Lagos roads. This includes real-time data on the number of vehicles impounded, categorized by private and commercial vehicles, details on accidents and other traffic offenses.
